A grocery store manager in an Irish grocery store decided to pay for an elderly man’s groceries quietly without letting him know.
A photo shared by a witness to the incident on Facebook praised the cashier’s act of kindness for the old man. The elderly person was trying to pay for his groceries at Lidl in Belfast but his bank card was getting declined multiple times.
The customer posted on Lidl’s Facebook page, “Today I watched one of your till staff pay for an elderly man’s shopping from his own wallet. I don’t think the man was aware that his card kept declining and didn’t seem to understand that the staff member had paid for it as he didn’t say thank you, he just walked on with not a word.
He said that the cashier discreetly paid for the man’s groceries at their Connswater branch just after 9 am, and sat down like nothing happened. He said it was the kindest thing acts he had ever seen from an employee ever. The staff member was 35-year-old David Vance. “Last week I didn’t think I did anything out of the ordinary, I just noticed one of our regular customers needed a hand,” Vance said. “I was a bit taken aback to hear about the Facebook post and the traction it got – I don’t even have Facebook myself!”
A spokesperson for Lidl added: “At Lidl customer satisfaction is at the heart of everything we do and David is a fantastic ambassador for our business. We were delighted to see David’s actions be recognized by a customer on our Facebook page and so we are making David our Customer Service Champion for October.”
This is such a feel good story and kudos to David for setting such a good example for all of us by his quiet act of kindness for the elderly gentleman.